Front Desk Associate

4 days ago


Buffalo, New York, United States Buffalo Lodging Associates Full time
Front Desk Associate

At Fairfield by Marriott/Buffalo-Airport, we are seeking a skilled Front Desk Associate to join our team. As the face of the hotel, you will be responsible for providing exceptional customer service to all guests. Your primary duties will include greeting guests, handling cash and credit transactions, and providing information about hotel services and amenities. You will also be responsible for taking reservations, updating and canceling reservations as needed, and maintaining a clean and organized front desk area.

Responsibilities include:
  • Greeting guests and completing the check-in/check-out procedure through the Property Management System.
  • Handling cash, credit card information, and goods at the property.
  • Identifying the needs of each guest and providing relevant information regarding hotel services and amenities.
  • Taking reservations from incoming callers and updating/canceling reservations as requested by the guest.


The ideal candidate will possess excellent customer service skills, a high school diploma or equivalent, and computer knowledge including intranet, Property Management System, WORD, and EXCEL. Additionally, a valid driver's license and acceptable driving history are required. We offer a competitive salary of $16.50 per hour and a range of benefits including paid weekly, medical, dental, and vision insurance, 401(k) retirement savings plan, paid vacation and sick time, paid holidays, tuition reimbursement, flexible spending account, company-paid life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hotel discounts, wellness programs, monthly employee appreciation activities, and learning and development opportunities.
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