Front Desk Representative

2 days ago


Buffalo, New York, United States Buffalo Lodging Associates Full time
Front Desk Agent

At Buffalo Lodging Associates, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As the face of our hotel, you will be responsible for providing exceptional service to all guests, ensuring a memorable and enjoyable stay.

Key Responsibilities:
  • Greet and check-in guests, handling all aspects of the check-in process, including obtaining and storing pertinent information.
  • Handle cash, credit card information, and goods at the property, maintaining a high level of accuracy and attention to detail.
  • Identify the needs of each guest and provide relevant information regarding hotel services and amenities, creating an accommodating environment for all.
  • Respond to all guest requests in a timely manner, ensuring a high level of satisfaction.
  • Take reservations from incoming callers, providing excellent service and inputting all information into the hotel management system.
Benefits:
  • Paid weekly (every Friday)
  • Medical, dental, and vision insurance
  • Competitive 401(k) retirement savings plan with generous employer match
  • Paid vacation and sick time
  • Paid holidays
  • Tuition reimbursement
  • Flexible spending account
  • Company-paid life insurance
  • Company-paid short-term disability insurance
  • Long-term disability insurance
  • Employee assistance program
  • Hotel discounts for you, your friends, and family
  • Wellness programs
  • Monthly employee appreciation activities and events
  • Learning and development opportunities
  • Employee referral program

Pay range: $15.50 - $16.50



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