Front Desk Supervisor
4 days ago
The Front Desk Supervisor is responsible for providing exceptional customer service to all guests, while assisting the Front Desk Manager and/or General Manager in maximizing room revenue and occupancy.
Responsibilities- Customer Service: Approach all encounters with guests and associates in a friendly, service-oriented manner.
- Front Desk Operations: Maintain regular attendance, comply with Aimbridge Hospitality standards, and ensure the efficient operation of the front desk.
- Team Leadership: Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards.
- Problem-Solving: Identify, prevent, and solve problems as necessary, while maintaining composure and objectivity under pressure.
- Communication: Effectively communicate with guests, associates, and other departments to ensure seamless operations.
- Training and Development: Assist in training new hires and current associates on a regular basis.
- Education: High School diploma or equivalent required; college coursework in a related field helpful.
- Experience: At least 2 to 3 years of progressive experience in a hotel or a related field required.
- Skills: Excellent communication and problem-solving skills, with the ability to work well in stressful, high-pressure situations.
- Certifications: Valid driver's license for the applicable state required.
Aimbridge Hospitality offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and a 401(k) retirement plan.
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