Front Desk Representative

5 days ago

Buffalo, New York, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Buffalo Marriott LECOM HARBORCENTER. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Provide exceptional guest service, ensuring a warm and welcoming experience for all guests.
  • Handle guest complaints in a professional and courteous manner, ensuring guest satisfaction.
  • Process all check-ins and check-outs according to established hotel requirements, ensuring accuracy and efficiency.
  • Adhere to payment, cash handling, and credit policies/procedures, maintaining a high level of integrity and security.
  • Generate, print, and distribute daily reports to designated departments/personnel, providing valuable insights and information.
  • Resolve discrepancies on the room status report with Housekeeping, ensuring accuracy and consistency.
  • Perform other duties as assigned, supporting the team and contributing to the success of the hotel.
Requirements
  • High school graduate or equivalent, with a minimum of one year of customer service experience, preferably in a hotel environment.
  • Ability to communicate effectively with guests, management, and co-workers, ensuring understanding and satisfaction.
  • Computer experience preferred, with proficiency in hotel software and systems.
  • Bilingual English/Spanish a plus, with knowledge of local activities and attractions.
Benefits
  • Health insurance
  • Paid time off
  • 8 Paid holidays
  • Marriott Hotel Discounts
  • 2 Complimentary night hotel stays per year at any Shaner Hotel property
  • 1 Complimentary meal per shift worked
  • Located on bus and metro routes
About Us

Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 full-service, select-service, extended-stay, and resort properties across 14 states and four countries. We partner with top hospitality brands and provide a range of services for investors, hotel owners, and brands.

Join our team and be part of a dynamic and growing organization that values excellence, innovation, and customer satisfaction.

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