Front Desk Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Buffalo Marriott LECOM HARBORCENTER. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities- Provide exceptional guest service, ensuring a warm and welcoming experience for all guests.
- Handle guest complaints in a professional and courteous manner, ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements, ensuring accuracy and efficiency.
- Adhere to payment, cash handling, and credit policies/procedures, maintaining a high level of integrity and security.
- Generate, print, and distribute daily reports to designated departments/personnel, providing valuable insights and information.
- Resolve discrepancies on the room status report with Housekeeping, ensuring accuracy and consistency.
- Perform other duties as assigned, supporting the team and contributing to the success of the hotel.
- High school graduate or equivalent, with a minimum of one year of customer service experience, preferably in a hotel environment.
- Ability to communicate effectively with guests, management, and co-workers, ensuring understanding and satisfaction.
- Computer experience preferred, with proficiency in hotel software and systems.
- Bilingual English/Spanish a plus, with knowledge of local activities and attractions.
- Health insurance
- Paid time off
- 8 Paid holidays
- Marriott Hotel Discounts
- 2 Complimentary night hotel stays per year at any Shaner Hotel property
- 1 Complimentary meal per shift worked
- Located on bus and metro routes
Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 full-service, select-service, extended-stay, and resort properties across 14 states and four countries. We partner with top hospitality brands and provide a range of services for investors, hotel owners, and brands.
Join our team and be part of a dynamic and growing organization that values excellence, innovation, and customer satisfaction.
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