Bilingual Customer Service Representative
6 days ago
We are seeking a highly skilled and customer-focused Bilingual Member Services Representative to join our team at CornerStone Staffing. As a key member of our team, you will be responsible for delivering exceptional service to our clients, handling inbound calls with professionalism, empathy, and urgency.
Key Responsibilities- Deliver Exceptional Service: Handle inbound calls with professionalism, empathy, and urgency, providing timely, courteous, and personalized support to our clients.
- Build Lasting Relationships: Be a dependable resource for our clients by being available, offering products and services that meet their needs, and always putting them first.
- Protect Our Clients: Accurately verify identities, safeguard confidential information, and be vigilant against potential fraud or identity theft.
- Resolve Conflicts: Manage client expectations, resolve issues, and ensure a smooth, positive experience for every interaction.
- Compliance and Integrity: Adhere to all Federal and State regulations, including the Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, and NCUA Privacy Regulations.
- 1-2 years of experience in a high-volume call center in a fast-paced environment.
- Strong verbal and written communication, problem-solving, attention to detail, and a team-centric work ethic.
- Bilingual in English and Spanish REQUIRED.
- Dependability: Excellent attendance and the ability to handle the demands of a fast-paced work environment.
- Comprehensive Benefits: Medical, Dental, Vision coverage starting the month following 30 days of employment. Company-paid Vision. Multiple medical plans available, including a High Deductible Plan with an HSA.
- Retirement Savings: 401(k) plan with a 5% company match available after 6 months. Company-funded pension plan after 1 year.
- Paid Time Off: 12 paid holidays, including your birthday, plus 2 weeks of vacation and 2 weeks of sick pay accrued annually.
- Career Growth: Opportunities to develop your skills and grow within the company.
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Bilingual Customer Service Representative
6 days ago
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Bilingual Customer Service Representatives
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