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Customer Service Representative

2 months ago


Fort Worth, Texas, United States Callaway Golf Full time

Job Summary

The Customer Service Representative is a key member of the Callaway Golf team, responsible for delivering exceptional customer service to our valued customers. This role requires a high level of professionalism, attention to detail, and excellent communication skills.

Key Responsibilities

  • Handle a high volume of incoming calls from Callaway Golf accounts and consumers, responding to product-related questions and resolving issues in a timely and efficient manner.
  • Build and foster relationships with accounts and consumers by exceeding customer expectations on every call.
  • Explain the features and benefits of Callaway Golf's past and current product lines to customers.
  • Make decisions regarding warranty and non-warranty issues, and process return authorizations in SAP.
  • Process SAP transactions, including sales orders and returns.
  • Respond to inquiries from accounts and consumers regarding the status of sales and customer service orders.
  • Service overflow new sales order requests from accounts, using sales skills to cross-sell and up-sell.
  • Troubleshoot account and consumer problems, including UPS tracing and follow-up as necessary.
  • Responsible for directly handling service requests for 3-4 Outside Sales Representatives.
  • Stay abreast of industry current events and trends.
  • Demonstrate excellent customer service skills to provide exceptional customer service on every interaction.

Requirements

  • Bachelor's degree (B.A.) from a four-year college or university.
  • Minimum 3 years related golf or customer service experience and/or training.
  • Strong customer service and relationship-building skills.
  • Knowledgeable in Callaway Golf products, club alterations, and impact on playability.
  • Problem-solving and analytical skills.
  • Ability to work in an organized and efficient manner while multi-tasking.
  • Proficient in MS Word and Excel.

Working at Callaway Golf

Callaway Golf is a leader in the golf industry, and we are passionate about delivering exceptional customer service to our customers. We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.