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Customer Service Representative
2 months ago
Job Summary
The Customer Service Representative is a key member of the Callaway Golf team, responsible for delivering exceptional customer service to our valued customers. This role requires a high level of professionalism, attention to detail, and excellent communication skills.
Key Responsibilities
- Handle a high volume of incoming calls from Callaway Golf accounts and consumers, responding to product-related questions and resolving issues in a timely and efficient manner.
- Build and foster relationships with accounts and consumers by exceeding customer expectations on every call.
- Explain the features and benefits of Callaway Golf's past and current product lines to customers.
- Make decisions regarding warranty and non-warranty issues, and process return authorizations in SAP.
- Process SAP transactions, including sales orders and returns.
- Respond to inquiries from accounts and consumers regarding the status of sales and customer service orders.
- Service overflow new sales order requests from accounts, using sales skills to cross-sell and up-sell.
- Troubleshoot account and consumer problems, including UPS tracing and follow-up as necessary.
- Responsible for directly handling service requests for 3-4 Outside Sales Representatives.
- Stay abreast of industry current events and trends.
- Demonstrate excellent customer service skills to provide exceptional customer service on every interaction.
Requirements
- Bachelor's degree (B.A.) from a four-year college or university.
- Minimum 3 years related golf or customer service experience and/or training.
- Strong customer service and relationship-building skills.
- Knowledgeable in Callaway Golf products, club alterations, and impact on playability.
- Problem-solving and analytical skills.
- Ability to work in an organized and efficient manner while multi-tasking.
- Proficient in MS Word and Excel.
Working at Callaway Golf
Callaway Golf is a leader in the golf industry, and we are passionate about delivering exceptional customer service to our customers. We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.