Bilingual Customer Service Agents

2 weeks ago


Fort Worth, Texas, United States CornerStone Staffing Full time

Position Overview: Are you proficient in both English and Spanish with a solid background in customer service or call center operations? This opportunity is for you

Job Title: Bilingual Medical Call Center Representative - Multiple Openings

Location: Fort Worth

Compensation: $17 - $20/hr

Work Schedule: Monday to Friday, 8am - 5pm

Duration: Approximately 3-6 months

Role Responsibilities: In this dynamic call center environment, you will provide prompt, accurate, and courteous assistance to all health plan members and providers. Your key responsibilities will include:

  • Adhering to established office protocols
  • Documenting and updating member records
  • Conducting outbound calls to patients and members

Qualifications:

  • A minimum of 6 months experience in a call center or medical setting
  • Strong data entry skills
  • Bilingual proficiency in Spanish
  • A positive demeanor and high integrity standards
  • Passion for customer service and working with people
  • Ability to maintain confidentiality
  • No visible tattoos or piercings
  • High school diploma or GED required
  • Ability to thrive in a fast-paced environment

Hiring Process Includes:

  • Client interview
  • Drug screening
  • Background verification
  • Clerical assessment
  • Flu shot/TB test


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