Technical Support Representative

7 days ago


Fort Worth, Texas, United States edgecomputingassociation Full time
Job Summary

We are seeking a highly skilled Customer Service Technical Support Representative to join our team at edgecomputingassociation. As a key member of our customer support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Responsibilities
  • Process inbound calls to the point of resolution, including customer inquiries, complaints, and requests for technical support.
  • Adapt and effectively utilize various internal computer applications to resolve customer issues.
  • Maintain strong, open communication with colleagues, supervisors, and managers to ensure seamless customer support.
  • Adhere to all departmental and company policies to ensure a high level of customer satisfaction.
Requirements
  • Prior customer service and/or troubleshooting experience in a call center environment is preferred (minimum of 12 months).
  • College degree and/or combination of education and experience also accepted.
  • Functional knowledge of Microsoft Outlook.
  • Excellent written and communication skills.
  • Ability to multi-task and work in a fast-paced environment.
  • Highly productive with minimal guidance or supervision.
  • Solves problems by gathering information and evaluating options.
  • Has excellent attendance and completes quality work on time.
  • Bilingual candidates (Spanish) are a plus and eligible for differential pay.
What We Offer
  • A competitive salary and benefits package.
  • A fun and dynamic work environment.
  • Opportunities for growth and professional development.
  • A recognition program that rewards outstanding performance.


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