Bilingual Customer Service Agents

2 weeks ago


Fort Worth, Texas, United States CornerStone Staffing Full time

Position Overview: Are you proficient in both English and Spanish with a solid background in customer service or call center operations? This opportunity is with a prominent healthcare organization.

Job Title: Bilingual Medical Call Center Representative - Multiple Openings

Location: Fort Worth

Compensation: $17 - $20 per hour

Work Schedule: Monday to Friday, 8 AM to 5 PM

Contract Duration: Approximately 3 to 6 months

Key Responsibilities:

  • Deliver accurate, timely, and courteous assistance to all Health Plan members and providers in a dynamic call center setting.
  • Adhere to established office protocols.
  • Maintain and update records diligently.
  • Conduct outbound communications to patients and members.

Qualifications:

  • A minimum of 6 months experience in a call center or healthcare setting.
  • Strong data entry skills.
  • Bilingual proficiency in Spanish.
  • A positive demeanor and a commitment to integrity.
  • Enjoyment in working with individuals and delivering exceptional customer service.
  • Ability to uphold confidentiality standards.
  • No visible tattoos or piercings.
  • High school diploma or GED required.
  • A sense of urgency and capability to thrive in a fast-paced environment.

Hiring Process Includes:

  • Client interview.
  • Drug screening.
  • Background verification.
  • Clerical assessments.
  • Flu vaccination/TB testing.


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