Customer Service Representative

7 days ago

Fort Worth, Texas, United States EECU Full time

About EECU

EECU is a leading community credit union dedicated to providing members with a better way of banking. With over 85 years of experience, we have grown to become one of the largest credit unions in Texas, serving over 277,000 members through 18 financial centers across North Texas.

Job Summary

We are seeking a highly skilled and motivated Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service to our members, resolving issues, and answering questions in a timely and professional manner.

Key Responsibilities

  • Provide excellent customer service to members via phone, email, and in-person
  • Resolve member issues and concerns in a timely and professional manner
  • Answer questions and provide information on EECU products and services
  • Meet or exceed performance metrics and quality standards
  • Work effectively in a fast-paced environment with multiple priorities and deadlines
  • Collaborate with other team members to achieve business objectives

Requirements

  • Minimum of one year prior call center or financial experience required
  • Effective verbal and written communication skills
  • Problem-solving skills and ability to think critically
  • Accuracy and attention to detail
  • Ability to work in a team environment and adapt to changing priorities
  • High school diploma or equivalent required

Preferred Qualifications

  • Bilingual preferred - able to read, write, and speak Spanish
  • Previous customer service experience
  • Ability to work in a fast-paced environment with multiple priorities and deadlines

What We Offer

  • Starting pay $16, based on experience
  • Opportunity to work in a dynamic and growing organization
  • Collaborative and supportive team environment
  • Professional development opportunities

EECU is an EOE/Vets/Disabled Employer

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