Customer Service Representative
4 days ago
EECU is seeking a highly skilled and customer-focused Member Services Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members via phone, ensuring that their needs are met in a timely and professional manner.
Key Responsibilities:
- Deliver exceptional customer service to members via phone, ensuring that their needs are met in a timely and professional manner.
- Provide accurate and timely information to members regarding their accounts and services.
- Resolve member complaints and concerns in a fair and professional manner.
- Work collaboratively with other team members to achieve sales and service goals.
- Stay up-to-date on all products and services offered by EECU, as well as relevant industry trends and developments.
Requirements:
- Minimum of one year prior call center or financial experience required.
- Effective verbal and written communication skills.
- Problem-solving skills and ability to work independently.
- Accuracy and attention to detail.
- Ability to work in a fast-paced environment and meet productivity goals.
- Bilingual preferred.
- High school diploma or equivalent.
What We Offer:
- Competitive starting pay of $16 per hour, based on experience.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
- A comprehensive benefits package, including medical, dental, and vision insurance.
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