Customer Support Specialist

1 month ago


Milwaukee, Wisconsin, United States Cycle Company, LLC Full time
Customer Support Representative

At Cycle Company, LLC, we're seeking a highly skilled Customer Support Representative to join our team. As the first point of contact for our customers, you'll play a critical role in ensuring their satisfaction and loyalty.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide technical and functional support for our e-bicycles, resolving issues efficiently and effectively.
  • Represent Cycle Company, LLC as a knowledgeable and courteous brand ambassador.
  • Document all interactions and manage associated data.
  • Collaborate with internal teams to resolve complex issues and improve customer satisfaction.

Requirements:

  • 1-3 years of customer service experience.
  • Excellent interpersonal, verbal, and written communication skills.
  • Proficiency in office software, preferably Google Workspace.
  • Experience with customer service or ticketing systems.
  • Availability to start workday at 7:00AM CST to support our eastern-US customer base.

Benefits:

  • 100% Employer Paid Health Insurance.
  • HSA Contribution.
  • FSA.
  • Vacation/Paid Holidays.
  • Employee Purchase Plan for e-Bicycles/Friends and Family discount.
  • Disability and Life Insurance.


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