Customer Support Specialist
1 month ago
At Cycle Company, LLC, we're seeking a highly skilled Customer Support Representative to join our team. As the first point of contact for our customers, you'll play a critical role in ensuring their satisfaction and loyalty.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide technical and functional support for our e-bicycles, resolving issues efficiently and effectively.
- Represent Cycle Company, LLC as a knowledgeable and courteous brand ambassador.
- Document all interactions and manage associated data.
- Collaborate with internal teams to resolve complex issues and improve customer satisfaction.
Requirements:
- 1-3 years of customer service experience.
- Excellent interpersonal, verbal, and written communication skills.
- Proficiency in office software, preferably Google Workspace.
- Experience with customer service or ticketing systems.
- Availability to start workday at 7:00AM CST to support our eastern-US customer base.
Benefits:
- 100% Employer Paid Health Insurance.
- HSA Contribution.
- FSA.
- Vacation/Paid Holidays.
- Employee Purchase Plan for e-Bicycles/Friends and Family discount.
- Disability and Life Insurance.
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