IT Support Specialist
3 weeks ago
Job Summary:
We are seeking a highly skilled IT Support Specialist to join our team at Wisconsin Community Services. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our staff and clients.
Key Responsibilities:
- Provide technical support for desktops, laptops, applications, servers, and services.
- Manage end-user interactions, including troubleshooting and resolving technology issues.
- Manage caseloads, including reporting on progress and escalating complex support cases.
- Monitor key issues and recommend procedure modifications or improvements.
- Remain current on support changes and share knowledge with the team.
- Assist with special projects and be on call for after-hours support.
Requirements:
- Minimum of 2-year technical degree in Information Technology or related field, or 2 years' experience.
- Excellent customer service and technical skills, including knowledge of common information technology issues.
- Ability to work independently and as part of a team, with a high degree of confidentiality.
Working Conditions:
This role requires a combination of deskwork and physical labor throughout our agency facilities. Travel to other WCS locations within southeast Wisconsin is required, and after-hours support may be necessary.
Physical Demands:
This role requires the use of sensory skills to effectively communicate and interact with others, as well as manual lifting of computer and network gear weighing up to 50 pounds.
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