Technical Support Specialist

3 weeks ago


Milwaukee, Wisconsin, United States BAKER TILLY ADVISORY GROUP, LP. Full time
Job Title: Technical Support Specialist

At Baker Tilly Advisory Group, LP, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing escalation support for Sage Intacct client customizations and products, building utilities, tools, customized Sage Intacct pages, data fixes, and working on specialized development projects to support ongoing development efforts and strengthening our internal technical capabilities.

Key Responsibilities:

* Become a technical subject matter expert (SME) in Sage Intacct development and integrations.
* Communicate effectively with internal staff, external development vendors, development teams of customers, etc.
* Perform Baker Tilly Sage Intacct product installations.
* Page Customizations: Design, estimate, and deliver page script customizations for clients.
* Manage support queue in ZenDesk ensuring timely resolution and communication for inbound requests.
* Work closely with Baker Tilly Sage Intacct support to ensure quality client communication.
* Support existing Sage Intacct customizations and delegate/escalate to other team members as needed.
* As required, scope and design development projects for new customizations, applications, and features within the Sage Intacct ecosystem.
* Develop utilities, tools, data fixes and page scripts to support clients and internal staff.

Requirements:

* A thorough understanding of Sage Intacct development and integrations.
* Excellent communication and problem-solving skills.
* Ability to work effectively in a team environment.
* Strong analytical and technical skills.
* Proficiency in Sage Intacct and related technologies.

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

How to Apply:

To apply for this position, please visit our website at https://www.aplitrak.com/?adid=YmJnZW5lcmljLjc2MDYzLjg3NzBAYmFrZXJ0aWxseWNvbXAuYXBsaXRyYWsuY29t.

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