IT Support Specialist

2 days ago

Milwaukee, Wisconsin, United States Hanger Full time
Job Title: IT Remote Support Specialist I

At Hanger, Inc., we empower human potential by providing exceptional orthotic and prosthetic services and products. We are seeking a highly skilled IT Remote Support Specialist I to join our team.

Job Summary:

The IT Remote Support Specialist I will provide first contact customer service support for Hanger's production network, hardware, software, and business applications. This role requires a balance of great customer service and technical skills, with a passion for delivering exceptional support experiences.

Key Responsibilities:
  • Provide white glove support for technical problems related to applications, software, hardware, and network services via inbound calls, chat, self-service submissions, or in person.
  • Ensure accurate triage, documentation, and prioritization of incidents.
  • Complete access administration tasks related to onboarding, termination, and modifications.
  • Contribute positively to customer service, incident, and request service level agreements.
  • Coordinate escalation and resolution of technical issues with IT teams.
  • Provide support for key business projects which may include travel.
  • Create and maintain support documentation and knowledge articles.
  • Commit to individual goals by completing ongoing training and development.
  • Assist with training efforts for new team members.
  • Create a positive and professional work environment.
  • Perform responsibilities within established IT and Security compliance criteria.
Requirements:
  • A four-year degree or a high school diploma with at least 2 years of customer service experience.
  • Displayed aptitude for IT achieved through volunteerism, coursework, certifications, training, school clubs or projects related to technology.
  • Prior experience working on an IT Service Desk/Help Desk is preferred but not required.
  • Availability to work a 5x8 schedule on a rotating schedule is required. Hours of operation are Monday-Friday, 7:00am-7:30pm. Core hours of operation are subject to change based on business need.
What We Offer:
  • Competitive Compensation Packages
  • 8 Paid National Holidays & 4 additional Floating Holidays
  • PTO that includes Vacation and Sick time
  • Medical, Dental, and Vision Benefits
  • 401k Savings and Retirement Plan
  • Paid Parental Bonding Leave for New Parents
  • Flexible Work Schedules and Part-time Opportunities
  • Generous Employee Referral Bonus Program
  • Mentorship Programs- Mentor and Mentee
  • Student Loan Repayment Assistance by Location
  • Relocation Assistance
  • Regional & National traveling CPO/CO/CP opportunities
  • Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances.

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