IT Support Specialist

5 days ago


Milwaukee, Wisconsin, United States The Office Technology Group Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to provide exceptional technical support to our clients. As a key member of our team, you will be responsible for delivering top-notch customer service while resolving complex technical issues.

Key Responsibilities:

  • Evaluate and respond to service requests in a timely and efficient manner.
  • Develop and maintain comprehensive documentation for service tickets.
  • Install, configure, and troubleshoot computer systems, networks, and other devices.
  • Utilize remote monitoring and management tools to identify and resolve technical issues.
  • Install and manage software applications and related patches.
  • Administer and maintain user accounts and permissions.
  • Provide on-site technical support as needed.
  • Participate in an on-call rotation to ensure 24/7 support.

Requirements:

  • Excellent customer service skills
  • Strong analytical and problem-solving skills
  • Ability to prioritize and manage multiple tasks
  • Attention to detail
  • Ability to work independently and collaboratively as part of a team
  • Valid driver's license and a clean driving record


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