Program Support Specialist

22 hours ago


Milwaukee, Wisconsin, United States Insight Global Full time
Job Title: Program Support Specialist

We are seeking a highly skilled and experienced Program Support Specialist to join our team at Insight Global. As a Program Support Specialist, you will be responsible for providing technical support and troubleshooting services to our clients.

Key Responsibilities:
  • Perform systems diagnostic and troubleshooting duties to ensure a fully functioning system
  • Maintain and document access control and video management system architecture parameters based on customer standards
  • Triage, troubleshoot, and resolve service tickets via software or troubleshoot and guide service operators regarding hardware faults
  • Remotely evaluate all hardware fixes with on-site technicians or local service partners
  • Provide daily written updates and closing reports for each service ticket to the service operators and service AEs within the team
  • Liaise and coordinate with other customer assigned AEs, vendors, LSPs, and GSOC
  • Create test plans, coordinate with commissioning team and test systems
  • Install software modules and applications on customer machines
  • Customize a system to tailor to customers' business models
  • Follow assigned projects to final adjustments, commissioning, and sign off
  • Create pre-documentation, remotely assist the tech on-site by testing devices, and completing all PPM documentation

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Required Skills & Experience:

  • 2+ years of troubleshooting in Lennel and Milestone Systems
  • Lennel Certification Required

Nice to Have Skills & Experience:

Milestone Certification

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.



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