Family Support Specialist

4 weeks ago


Milwaukee, Wisconsin, United States Versiti Inc. Full time
Family Support Specialist

At Versiti Inc., we are passionate about improving the lives of patients and helping our healthcare partners thrive. As a Family Support Specialist, you will play a critical role in communicating with families to obtain authorization for organ and tissue donation.

Responsibilities

• Collaborate closely with Organ Donation Specialists, donor hospital staff, and physicians to develop a plan for the family discussion of donation, legal authorization, and/or support for donor designation and a bereavement plan.

• Meet with potential donor families to offer donation, providing emotional support and compassion during and after the donation process.

• Coordinate huddles with hospital staff to establish a collaborative plan to support the family and establish initial contact with the potential donor family.

• Engage with full awareness and sensitivity to cultural and religious beliefs regarding the grief process.

• Accurately obtain and complete written consent from the legal next of kin for the purposes of organ and tissue donation.

• Support and uphold donor designation status with all families, as applicable.

• Assist Hospital Development Liaisons with educating healthcare professionals and the public regarding organ donation.

• Maintain competence through participation in job-related continuing education and contribute to quality assurance activities.

• Demonstrate a customer service commitment to internal and external customers through adherence to Versiti customer service standards and processes.

Qualifications

• Bachelor's Degree in Social Work, Sociology, Psychology, or a related field.

• Associate's Degree in a related field and 1+ years of healthcare or community-based service experience, displaying strong communication skills and managing interpersonal dynamics, especially in challenging emotional situations.

• High School and 1+ years of healthcare or community-based service experience, displaying strong communication skills and managing interpersonal dynamics, especially in challenging emotional situations.

• 1-3 years of previous healthcare or community-based service experience, displaying strong communication skills and managing interpersonal dynamics, especially in challenging emotional situations.

Requirements

• Display compassion in written and verbal communication and interpersonal skills while engaging with grieving families.

• Strong organizational skills with the ability to prioritize, handle multiple tasks, and strong attention to detail.

• Flexibility to work independently and within a team.

• Strong communication skills, including the ability to provide feedback to peers.

• Strong conflict resolution skills, able to communicate and collaborate with others during challenging and stressful situations.

• Maintain confidentiality.

• Valid Wisconsin Driver's License and access to a vehicle.

• Microsoft Suite (Word, Excel, PowerPoint, Outlook) and general office equipment (computer, printer, fax, copy machine, scanner).

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