IT Support Specialist

3 days ago


Milwaukee, Wisconsin, United States zizzl health Full time

Job Title: IT Support Specialist

Location: Milwaukee, WI / Chicago IL

Reports to: zizzl CTO

Job Summary:

zizzl health's IT Support Specialist will provide technical support to our internal staff, ensuring seamless operation of our IT systems. This role will also assist with technology-related onboarding activities for new employees, ensuring a smooth transition into our organization.

Key Responsibilities:

  • Configure and maintain Windows PCs for new employees.
  • Manage the company's wireless network, ensuring secure and reliable connectivity.
  • Onboard and offboard employees into and out of our IT systems, including Microsoft Office, Teams, Azure DevOps, email, and other applications.
  • Manage software licenses, identifying areas for potential cost savings and ensuring compliance.
  • Maintain our phone system, ensuring efficient communication among team members.
  • Interface with clients to guide them through the process of maintaining DNS zones, ensuring accurate and up-to-date records.
  • Maintain SSL certificates, ensuring secure online transactions.
  • Monitor and report on employees' software licensing, PC aging, antivirus status, and other metrics, providing valuable insights for IT planning.
  • Troubleshoot and resolve employees' technical issues related to hardware, software, and network connectivity, ensuring minimal downtime.
  • Maintain our printers, copiers, and scanners, ensuring efficient document management.
  • Forecast future IT needs and provide quarterly updates and recommendations, ensuring our organization remains ahead of the curve.
  • Document all support requests and resolutions in our ticketing system, ensuring transparency and accountability.
  • Provide technical support to employees via phone, email, instant messaging, or in-person, ensuring exceptional customer satisfaction.

Requirements:

  • 2+ years of experience in an IT support role.
  • Strong knowledge of Windows operating systems and Microsoft Office applications.
  • Experience with troubleshooting personal computing hardware issues.
  • Experience with managing domain hosts, DNS zones, and SSL certificates.
  • Experience with remote desktop support tools such as TeamViewer or LogMeIn.
  • Experience with other common business applications such as SalesForce, Zoho, Zoom, Microsoft Office/Teams, and Quickbooks.
  • Experience with maintaining phone systems.
  • Excellent communication skills and ability to work well in a team environment.


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