Guest Services Coordinator

1 week ago


East Lansing, Michigan, United States Michigan State University Full time
Position Overview

Job Title
Guest Services Coordinator

Role Summary

As a Guest Services Coordinator, you will be responsible for mastering various front office functions at our esteemed establishment. Your role will encompass the following responsibilities:
  • Managing telephone communications effectively
  • Handling reservations and check-in/check-out processes
  • Delivering exceptional customer service to a diverse clientele
  • Engaging proactively with all hotel visitors
  • Assisting guests with their luggage and providing directions
  • Performing data entry tasks and maintaining accurate records
  • Ensuring precise guest billing and transaction handling
  • Facilitating a seamless check-in and check-out experience
  • Leaving guests with a memorable and positive impression of our institution
  • Gaining valuable experience in areas such as:
    • Professional demeanor
    • Enhanced interpersonal communication
    • Decision-making empowerment
    • Collaborative teamwork
    • Exceptional guest service
Essential Qualifications
  • Dedication to providing outstanding service to all guests
  • Strong communication abilities
  • Availability to work 16-32 hours weekly, including weekends and holidays
Preferred Qualifications

Prior experience in hospitality or resort settings

Equal Opportunity Employment Statement

All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or veteran status.

Physical Requirements

Ability to frequently lift items weighing 20 lbs or more.

Work Environment

Position located within a dynamic hospitality setting.

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