Overnight Guest Services Specialist

1 week ago


East Lansing, Michigan, United States Concord Hospitality Full time

Join Our Team as a Night Auditor

Position: Front Desk Night Auditor

Work Schedule:

  • Night shifts from 11 PM to 7 AM

About Our Company:
At Concord Hospitality, we prioritize individuals who are truly committed to delivering outstanding customer service.

As a front desk representative, you will engage directly with our guests, placing you at the heart of their experience.


Key Responsibilities:
As a Front Desk Night Auditor, you are essential in providing our guests with exceptional hospitality through:

  • Processing credit card transactions and various services
  • Managing phone systems and handling reservations
  • Performing housekeeping tasks as needed
  • Ensuring accurate room availability and facilitating check-in/out procedures
  • Administering guest payments and addressing any discrepancies
  • Maintaining the lobby's appearance and assisting with breakfast setup when necessary
  • Being knowledgeable about hotel emergency protocols

Why Work With Us?
At Concord Hospitality, our core values are built on Quality, Integrity, Community, Profitability, and Fun. We are committed to recruiting outstanding team members to create a positive work environment where everyone is valued.
If you are seeking to be part of a dynamic team where you can grow and develop, this position may be the perfect opportunity for you.

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