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Hospitality Service Representative
2 months ago
Join our team as a Hospitality Service Representative, where your enthusiasm for guest relations and exceptional service will be at the forefront. In this pivotal role, you will be the first point of contact for our guests, ensuring they have a delightful and unforgettable experience throughout their stay.
Key Responsibilities- Greet and assist guests upon their arrival, facilitating smooth check-in and check-out processes while providing room keys and relevant information.
- Respond to guest inquiries and requests with professionalism, offering insights into hotel amenities, local attractions, and services available.
- Manage reservations effectively, confirming guest details and coordinating room assignments to meet preferences.
- Address and resolve guest concerns swiftly, employing effective solutions to enhance overall satisfaction.
- Act as a liaison between guests and hotel departments, ensuring seamless communication and maintaining accurate records of guest interactions.
- Minimum of 1 year experience in a similar capacity.
- Excellent interpersonal and communication skills.
- Ability to multitask and manage time efficiently.
- Familiarity with hotel management software and basic computer skills.
Primland Resort is committed to providing equal employment opportunities to all individuals. We embrace diversity and strive to create an inclusive environment for all team members. Our commitment to excellence is reflected in our approach to service, ensuring that every guest creates lasting memories during their stay.
