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Director of Operations and Business Development

2 months ago

Midland, Texas, United States Service Corporation International Full time
Job Summary

We are seeking an experienced and skilled Executive Director of Funeral Services to lead our operations and drive business growth. As a key member of our team, you will be responsible for providing strategic guidance and direction to our location leadership, ensuring the effective and profitable management of our business, finances, marketing, customer growth, and people resources.

Key Responsibilities
  • Business and Financial Management
    • Work with senior leadership to understand long-term and short-term business goals and operational priorities, providing guidance to location leadership to achieve these objectives.
    • Develop and approve annual business plans, budgets, financial, production, and revenue goals, ensuring alignment with company objectives.
    • Monitor and achieve annual financial goals within your Area of Responsibility (AOR), providing financial guidance and support to location leadership.
    • Transfer financial knowledge and best practices to location leadership, enabling them to make informed business decisions.
    • Approve expenditures and invoices, ensuring compliance with company policies and procedures.
    • Provide marketing, advertising, community, and customer guidance to location leadership, leveraging corporate and market resources to expand brand and product awareness.
    • Develop and implement plans to improve customer satisfaction index and online community reviews, driving business growth and revenue.
    • Resolve complex problems, providing resolution guidance and empowering accountability to location leadership.
    • Ensure compliance with applicable federal and state regulations, as well as company policies and procedures.
  • Collaboration and Communication
    • Collaborate with colleagues and senior leadership to remove operational barriers, encourage ideas, and business or operational enhancements.
    • Work with senior leadership and corporate departments on product, process, and technology needs and improvements, driving business growth and innovation.
    • Develop and implement communication plans for key initiatives and change management, ensuring effective communication and engagement with location leadership and staff.
    • Oversee the implementation of initiatives and manage change, providing leadership and guidance as needed.
    • Communicate long-term strategy and annual goals to location leadership, assisting staff with further cascading and messaging.
  • People Development
    • Develop a strong, trusting, empowered, and reliable team, fostering a positive and productive work environment.
    • Understand team members' career aspirations and provide assignments to develop skills and close gaps, promoting career growth and development.
    • Constructively address issues and provide tangible and appropriate feedback, ensuring a positive and respectful work environment.
    • Develop frontline supervisors' proactive and collaborative management style, increasing employee engagement and minimizing turnover.
    • Monitor training and licensing requirements, ensuring staff is re-trained or licensed prior to expiration.
    • Screen candidates (internal and external) and hire or promote a skilled and effective staff, ensuring the right talent is in place to drive business growth.
    • Establish pay, recommend pay increases, special pays, and career advancements, ensuring fair and competitive compensation.
    • Discipline staff as necessary, following company policies and procedures.
    • Write development plans to close behavior or skill gaps, promoting career growth and development.
    • Collaborate with Human Resources throughout discipline, development, and termination processes, ensuring compliance with company policies and procedures.
    • Recommend and discuss terminations with senior leadership, ensuring fair and consistent application of company policies and procedures.
    Requirements
    • Education
      • High School Diploma or equivalent required.
      • Technical schooling diploma in Funeral Services/Mortuary Science preferred.
      • Bachelor's degree in Mortuary Science where required by state law.
      • Pursuing an Associate's Degree in Finance, Marketing, Business, or related discipline strongly preferred.
    • Certification/License
      • Applicable state Funeral Director licensure required.
    • Experience
      • At least eleven (11) years industry experience with progressively increased customer-facing responsibilities.
      • At least six (6) years experience managing people and effectively managing budgets and expense control required.
    • Knowledge, Skills, and Abilities
      • Knowledge of industry competitive pricing, demographic patterns, and market competition.
      • Knowledgeable in Financial and Business acumen.
      • Professional interpersonal skills, as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers.
      • Proficient in MS Office suite, including Outlook, Word, Excel, and PowerPoint.
    • Work Hours
      • Working beyond standard hours as the need arises.
      • Travel up to 75%.