Head of Sales Operations

2 weeks ago

Chicago, Illinois, United States iManage Full time

At iManage, we prioritize a flexible work environment that promotes the health and well-being of our team members. We believe in the importance of collaboration and learning from colleagues in person while also offering the flexibility needed for a balanced work-life experience. We invite you to discover more about our culture.

As a Senior Director of Sales Operations, your role will encompass...

You will be a data-driven and seasoned leader in Sales Operations, dedicated to collaborating with sales teams and establishing processes that enhance revenue and elevate customer satisfaction. Your responsibilities will extend beyond Sales, as you will engage with various departments to refine go-to-market strategies and facilitate customer lifecycle milestones and revenue forecasting. Key aspects of this position include the stewardship and enhancement of the sales technology toolkit, sales analytics, and sales enablement initiatives, with a significant emphasis on annual strategic planning. You will act as a strategic consultant to our Chief Revenue Officer, proactively addressing the evolving needs of the organization. This position offers a unique chance to lead and develop a nascent operations team while shaping the operational roadmap.

We value creativity, accountability, and innovative thinking to tackle business challenges and uncover opportunities. At iManage, you will contribute to a collaborative team environment while advancing your professional journey and enjoying the process.

Your responsibilities will include...
  1. Championing a proactive sales culture by managing the global sales operations strategy, which includes quarterly planning, resource allocation, and the creation of operational roadmaps.
  2. Collaborating with Sales and Finance leadership to assist in compensation design, territory assignments, quota target establishment, and operational reporting.
  3. Partnering with global sales leaders to enhance sales forecasting and opportunity management.
  4. Ensuring effective delivery of sales enablement training across all levels of the sales organization.
  5. Streamlining the sales organization’s technology stack, including the implementation and selection of new tools.
  6. Overseeing systems administration, including report generation, process optimization, and dashboard management, while ensuring adherence to CRM data integrity.
  7. Working with Marketing and Business Development to establish processes that ensure reliable data around lead generation, enhancing pipeline visibility and reporting accuracy.
  8. Coordinating with Information Technology teams to uphold systems and information security.
  9. Building strong internal relationships with key management personnel to foster collaboration across various departments.
Your qualifications will include...
  1. A minimum of 7 years of experience in managing sales operations, analytics, and enablement within a SaaS environment.
  2. In-depth knowledge of sales segmentation, account tiering, territory planning, quota setting, forecasting, and sales performance metrics.
  3. A proven ability to translate high-level sales strategies into actionable operational practices.
  4. Experience in implementing consistent operational sales practices across a distributed organization with a focus on customer-centric approaches.
  5. Strong familiarity with Salesforce and other sales enablement tools.
  6. Advanced proficiency in Excel.
  7. A Bachelor’s Degree in a technical, finance, or business-related discipline.

If you find that you do not meet every qualification listed, we encourage you to apply regardless. At iManage, we are committed to fostering a diverse and inclusive workplace and welcome individuals who embody a growth mindset and a desire to learn.

Your opportunities will include...
  1. Joining a supportive and experienced team with a vibrant and inclusive culture.
  2. Enjoying flexible work hours that allow for personal time alongside work commitments.
  3. Collaborating in a modern workspace equipped with amenities such as a gaming area, complimentary snacks, beverages, and regular social events.
  4. Focusing on impactful projects that address complex challenges using the latest technologies.
  5. Taking charge of your career path through our internal development framework.
  6. Accessing unlimited courses on LinkedIn Learning to acquire new skills and certifications.
  7. Becoming part of an innovative, industry-leading SaaS company that is on a growth trajectory.
iManage supports you by...
  1. Creating an inclusive environment where you can contribute to shaping the culture.
  2. Offering a competitive salary based on a consistent and equitable process.
  3. Providing an annual performance-based bonus.
  4. Delivering comprehensive health, vision, dental, and life insurance, along with a 401k retirement savings plan with company matching.
  5. Granting access to a healthcare concierge service to help maximize health benefits.
  6. Offering enhanced parental leave policies.
  7. Implementing a flexible time-off policy for vacations, volunteering, and personal time.
  8. Prioritizing mental health and well-being through wellness days and access to mindfulness resources.
About iManage...

iManage is committed to Making Knowledge WorkTM. Our intelligent, cloud-enabled platform is trusted by over one million professionals in more than 65 countries to activate and leverage the knowledge within their business content and communications.

We are dedicated to continuous innovation to address complex professional challenges and drive better business outcomes. We seek individuals who thrive on challenges and enjoy problem-solving in collaboration with top industry talent.

At iManage, we believe in developing our employees' strengths and unlocking their potential. We invite you to make your work meaningful with us.

iManage is an equal opportunity employer, promoting diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind and uphold equal employment opportunities for all individuals.

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