Benefits Program Manager
7 days ago
The City of Chesapeake is seeking a highly skilled Benefits Program Supervisor to oversee the operations of our benefits programs. This is a critical role that requires strong leadership and management skills, as well as a deep understanding of benefits administration.
Key Responsibilities- Supervise a team of benefits program staff, including interviewing, assigning responsibilities, and conducting performance evaluations.
- Develop and implement policies and procedures to ensure compliance with local, state, and federal regulations.
- Provide training and guidance to staff on benefits programs and policies.
- Review and analyze data to ensure accuracy and completeness of files, accuracy of payment, and compliance with regulations.
- Interact with customers to provide information, resolve complaints, and assist with resolution of difficult cases.
- Participate in policy development and revision by evaluating program effectiveness and recommending changes to management.
- Serve as liaison between clients, workers, administration, and other government and private agencies.
- Maintain accurate records and process daily paperwork, including reports, requisitions, and personnel information.
- Attend or conduct staff, task force, and other professional meetings to exchange information and attend training classes to make presentations and/or monitor sessions.
- Bachelor's degree in accounting, sociology, psychology, or a closely related field.
- Minimum of four years of related, full-time equivalent experience.
- Certification in Phase Policy Training for TANF, Medicaid, and Food Stamps.
- Ability to work hours in excess of normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
- Extensive knowledge of the Families and Children Medicaid, Aged Blind and Disabled Medicaid (ABD) and SNAP programs.
- Minimum of two years of recent experience in Virginia working with VaCMS.
- Five to seven years of current Virginia Benefit Programs supervision.
- Two years of experience with VaCMS and direct customer service experience.
- Experience using the Rushmore Monitoring system, experience monitoring SNAP Apptrack, and experience with the TANF program.
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