Government Assistance Programs Supervisor

2 weeks ago

Chesapeake, Virginia, United States Commonwealth of Virginia Full time

Hiring Range: $60,435 to $99,718

Employment Type: Full Time

Position Overview: This role requires submission through the designated application link to be considered. As a supervisory position within the occupational framework, the incumbent will oversee Specialists responsible for assessing eligibility for various government assistance initiatives and manage a diverse team. The Benefit Programs Supervisor is differentiated from the Benefit Programs Manager, who holds broader responsibilities for supervising multiple Supervisors and overseeing program performance metrics. Key Responsibilities:
  • Provide administrative and programmatic oversight to team members;
  • Evaluate case management strategies, ensuring quality assurance in service delivery;
  • Develop comprehensive guidelines for case management services and allocate caseloads accordingly;
  • Coordinate and monitor staff activities effectively;
  • Conduct individual and group meetings to discuss cases and address challenges;
  • Review case documentation and assess staff performance, recommending appropriate actions;
  • Advise on hiring, disciplinary measures, transfers, promotions, and terminations in compliance with relevant regulations and policies;
  • Advocate for staff needs to senior management;
  • Formulate and enforce internal operational policies and procedures;
  • Interpret regulatory changes and train new hires on agency policies and procedures;
  • Assess staffing requirements and provide recommendations to management;
  • Maintain accurate records and generate regular and special reports;
  • Participate in the development and implementation of agency administrative policies;
  • Make decisions on complex cases or escalate them for higher-level review;
  • Authorize emergency assistance for applicants and recipients;
  • Act as a liaison with other agencies and community groups;
  • Monitor program expenditures closely;
  • Engage with community organizations to discuss programs and resources, fostering cooperative relationships;
  • Assign caseloads to team members;
  • May represent the Director of Social Services as designated.
Required Knowledge, Skills, and Abilities:

Knowledge: Strong understanding of current social, economic, and health trends; effective supervision principles; public assistance programs, policies, and regulations; literature related to eligibility determination; casework supervision principles; and effective interviewing techniques. Proficient in computer systems and standard office software, including human services systems.

Skills: Proficient in operating personal computers and relevant office and agency software.

Abilities: Proven ability to collaborate effectively with others; independently supervise and train staff to engage with the public; plan and manage work efficiently; communicate effectively in both oral and written forms; interpret laws, policies, and regulations to make informed decisions; plan and oversee work activities, including service delivery, training, and recordkeeping; cultivate and maintain positive relationships with internal and external stakeholders; and evaluate financial assistance programs.

Education and Experience: A combination of education and experience equivalent to a bachelor's degree in accounting, sociology, psychology, or a related field is required. Minimum Qualifications: In addition to meeting the educational and vocational standards, this position necessitates a minimum of four years of relevant full-time experience. Preferred Qualifications:
  • Extensive knowledge of Families and Children Medicaid, Aged Blind and Disabled Medicaid (ABD), and SNAP programs.
  • At least two years of recent experience in Virginia working with VaCMS.
  • Five to seven years of current supervisory experience in Virginia Benefit Programs.
  • Two years of experience with VaCMS and direct customer service.
  • Familiarity with the Rushmore Monitoring system, SNAP Apptrack monitoring, and the TANF program.
Special Requirements: Employees may be required to work beyond their standard hours in response to urgent departmental needs or city-wide emergencies. Responsibilities may extend to emergency operations support and may occur outside typical job functions.
Application Instructions: Submission through the designated application link is required for consideration.

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