Guest Services Coordinator
2 weeks ago
Starting hourly rate of $14.00/hour. Must be available to work weekdays.
GENERAL OVERVIEW:
This role emphasizes responding to guest inquiries via phone and email while delivering outstanding customer service.
KEY RESPONSIBILITIES:
- Consistently achieves all guest satisfaction metrics.
- Delivers an exceptional phone experience to guests with a cheerful and positive demeanor.
- Responds to general emails with professional communication to assist guests with their inquiries.
- Assists management with group materials, promotional items, and daily employee communications.
- Supports group sales with signage, mailings, and follow-up communications as required.
- Adheres to established protocols for guest service, safety concerns, first aid, and emergency procedures.
- Fosters goodwill and brand loyalty by consistently projecting a positive image of the organization.
- Performs additional related tasks as assigned.
- High School Diploma preferred.
- Must be flexible and available to work evenings, weekends, and holidays.
- Customer service experience and basic computer skills are necessary.
- Demonstrated capability to work with and understand cash registers and cash handling processes.
- Excellent interpersonal and communication skills are essential.
- Strong command of the English language, both written and verbal.
- Retail sales experience and ability to engage with the public in a retail setting are required.
- Position entails physical duties, including regularly lifting items weighing up to 40 pounds.
The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to communicate effectively. The employee is frequently required to walk, use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must regularly lift and/or move at least 40 pounds. Specific vision abilities required by this position include close vision and the ability to adjust focus.
WHY JOIN US?
- Kid-Inspired Culture
- Free Admission to the Experience for Employees
- Community Volunteer Opportunities
- Annual Bonus Potential for Full-Time Employees
- Company Matched 401k & Employee Value Sharing Plan
- Comprehensive Healthcare Benefits for Eligible Employees
- Education Assistance Program
- Wellness Programs
- Employee Resource Groups
- Generous Product Discounts Onsite & Online
- Company Sponsored Employee Events
- Discounts on a variety of products and services - automotive, electronics, fitness, travel, and entertainment
We are dedicated to fostering diversity and creating an inclusive culture for our collective brands - one that grows through sustained action, demonstrates care for every life experience, inspires new products and content, and builds a sense of belonging in which every employee can thrive. Learn more about our Diversity and Inclusion strategy.
Environmental Responsibility
We care about the environment and responsibly produce the products you love. Learn more about our creative solutions for a sustainable future.
We offer competitive salary, outstanding benefits, and the potential for advancement through the use of creative abilities.
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