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Guest Experience Specialist

2 months ago

Easton, Pennsylvania, United States Crayola Full time

Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist. As a key member of our front desk team, you will be responsible for providing exceptional guest service, answering phone calls, and responding to emails in a professional and timely manner.

Key Responsibilities:

  • Provide exceptional guest service, ensuring that all guests have a positive and memorable experience.
  • Answer phone calls and respond to emails in a professional and timely manner.
  • Support the management team as needed with group bags, souvenir items, and employee daily communications.
  • Support group sales as needed with signage, mailings, and follow-up calls.
  • Follow established policies to address guest service, safety issues, first aid, and evacuation procedures.
  • Promote goodwill and brand loyalty by consistently projecting a positive image of The Crayola Experience and the Crayola brand.

Requirements:

  • High School Diploma preferred.
  • Must be flexible and available to work evenings, weekends, and holidays.
  • Customer service experience and basic computer skills required.
  • Demonstrated ability to work with and understand cash registers and cash handling procedures.
  • Excellent interpersonal and communication skills.
  • Good command of the English language, both written and verbal.
  • Retail sales experience and capable of working with the public in a retail environment.

Why Crayola?

  • Kid-inspired culture.
  • Free admission to Crayola Experience for employees.
  • Community volunteerism opportunities.
  • Annual bonus potential for all full-time employees.
  • Company-matched 401(k) and employee value sharing plan.
  • Comprehensive healthcare benefits for eligible employees.
  • Education assistance program.
  • Wellness programs.
  • Employee resource groups.
  • Generous product discounts.
  • Onsite and online company-sponsored employee events.