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Customer Service Representative

2 months ago

Easton, Pennsylvania, United States Hampton Inn Easton, PA Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Hampton Inn Easton, PA. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Check-in/Check-out: Greet guests, process check-in and check-out procedures, and ensure a smooth and efficient experience.
  • Cash Handling: Handle cash and credit card transactions, balance departments, and perform cashier shift changes.
  • Room Assignments: Check house count, review credit limit exception reports, and assign rooms to guests.
  • Guest Services: Explain hotel amenities, provide information on local attractions, and respond to guest inquiries and complaints.
  • Accident Reporting: Document any guest accidents and complete accident report forms.
Requirements
  • Education: High school diploma or GED preferred.
  • Experience: One year of hospitality experience, customer service experience, and experience handling cash and credit card procedures.
  • Skills: Attention to detail, knowledge of hotel layout and procedures, and ability to work varied shifts, including evenings, weekends, and holidays.
What We Offer
  • Competitive Pay: Earn a competitive hourly wage.
  • Benefits: Enjoy a range of benefits, including medical, vision, dental, 401K, and paid time off.
  • Opportunities for Growth: Develop your skills and advance in your career with our company.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.