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Hospitality Service Associate

2 months ago

Easton, Pennsylvania, United States Hampton Inn Easton, PA Full time

Become a Key Player at Hampton Inn Easton, PA

At Hampton Inn Easton, PA, we pride ourselves on being a leading name in the hospitality sector, dedicated to providing outstanding service and ensuring guest satisfaction.

If you have a passion for the hospitality industry and are seeking to grow your career, we are eager to meet individuals who are committed to excellence in guest service. Many of our current leaders have advanced through our ranks, reflecting our commitment to nurturing talent from within. As a vital member of our team, you will significantly contribute to enhancing our workplace atmosphere, service standards, and overall guest experiences. In return, we offer a robust framework for your professional advancement and personal growth.

Enjoy a Range of Benefits with Us

  • Comprehensive medical insurance
  • Vision care options
  • Dental insurance
  • 401K retirement savings plan
  • Immediate access to earned wages
  • Generous paid time off
  • Sick leave provisions
  • Holiday pay incentives
  • Performance-based bonuses
  • Exclusive discounts for employees
  • Disability insurance options
  • Life insurance coverage
Your Responsibilities

• Welcome and assist guests during check-in and check-out processes

• Adhere to cash handling and credit card procedures in line with hotel policies

• Oversee room availability and manage necessary checkouts or extensions

• Keep precise records of departmental operations

• Inform guests about hotel promotions and available amenities

• Address guest inquiries, complaints, and requests with professionalism

• Maintain flexibility to work various shifts, including weekends and holidays

Qualifications and Skills

• High School diploma or equivalent preferred

• Prior experience in the hospitality sector is advantageous

• Strong customer service skills are essential

• Proficient in cash handling and credit card transactions

• Attention to detail and strong organizational skills

• Knowledge of hotel layout, amenities, and local attractions

• Equal Opportunities Employer