Client Relations Manager

2 weeks ago

Milford New Hampshire, United States Alene Candles Full time
About Us


Alene Candles LLC & Midwest is a leading private label and contract manufacturer specializing in the production of premium candles for some of the most esteemed retail, boutique, and cosmetic brands globally.

With over 25 years of experience and a commitment to excellence, we prioritize safety and strive to create an exceptional workplace environment.

We have been recognized as a top employer and have received accolades for our business achievements.

The Role

The Client Relations Manager will serve as the primary advocate for our customers.

Your responsibilities will include the effective execution of customer requirements, coordinating activities and resources across various departments, systems, and workflows. You will also support product innovation and contribute to the overall success of program management for designated accounts.

Additionally, you will facilitate the successful introduction of new products from concept through to delivery.
Key Responsibilities

  • Engage with current and prospective clients to support new product development and modifications to existing offerings.
  • Assist in project management to meet both customer and organizational objectives through a structured process.
  • Oversee customer orders while considering production capacity, desired delivery timelines, and material availability.
  • Maintain comprehensive program documentation in accordance with quality management protocols.
  • Generate reports for internal stakeholders related to audit activities.
  • Ensure all development tasks are completed with necessary approvals prior to order entry.
  • Process orders and manage changes through the ERP system, collaborating with scheduling teams as necessary.
  • Provide logistical support to ensure timely deliveries and assist customers with shipping information.
  • Verify that quality standards and specifications are established for all programs.
  • Monitor project timelines and ensure completion of all development work prior to production.
  • Maintain forecasts to ensure proper capacity allocation.
  • Participate in evaluations of program outcomes.
  • Address quality concerns by coordinating with relevant personnel to implement corrective actions.
  • Collaborate with team members to achieve program objectives and departmental goals.
  • Uphold company standards for performance and adhere to safety policies.
  • Perform additional duties as assigned by the Customer Success Leader.
Qualifications

Required:
  • Bachelor's degree in Business Administration or a related field.
  • A minimum of 4 years of demonstrated experience in program or operational management.
Preferred:
  • Experience in consumer goods is highly desirable.
  • Familiarity with manufacturing operations.
  • Experience with ERP systems; knowledge of IFS or SAP is a plus.
  • Proficiency in Microsoft Office Suite, including Excel, Access, and Outlook.
  • Strong critical thinking and problem-solving abilities.
  • Excellent decision-making, customer service, planning, and organizational skills.
  • Self-motivated with the ability to manage multiple priorities effectively.
  • Strong communication skills with the ability to influence and lead.
  • Proven skills in program or operational management to enhance performance.
Benefits


Alene offers a comprehensive benefits package for full-time employees, including medical, dental, and vision coverage, a 401(k) plan with company matching, life insurance, an employee assistance program, flexible spending accounts, paid holidays, paid time off, tuition reimbursement, and a community engagement program.


Alene Candles is committed to providing equal employment opportunities and prohibits discrimination and harassment of any kind.

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