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Client Relations Coordinator

2 months ago

Milford, New Hampshire, United States Alene Candles Full time
About Us

Alene Candles LLC & Midwest is a leading private label manufacturer specializing in high-quality candle production for renowned retail, boutique, and cosmetic brands. With over 25 years of experience, we prioritize safety and excellence in our products, fostering a workplace recognized for its outstanding culture and performance.

Role Overview

The Customer Success Manager serves as the primary advocate for our clients. This role encompasses the strategic execution of customer requirements, ensuring alignment across various departments, systems, and workflows. You will play a crucial role in supporting product innovation and facilitating the successful management of programs linked to designated accounts. Furthermore, you will aid in the seamless introduction of new products from their inception through to delivery.

Key Responsibilities
  • Engage with both existing and prospective clients to assist in new product development and modifications to current offerings.
  • Support project management initiatives to meet both customer and organizational goals through established processes.
  • Oversee customer orders while considering production capacity, desired delivery timelines, and material availability.
  • Maintain comprehensive program documentation in accordance with quality management standards.
  • Generate reports for internal stakeholders related to audit activities as required.
  • Confirm completion of development tasks with necessary approvals prior to order entry.
  • Process orders and changes through the ERP system, collaborating with scheduling teams to optimize capacity.
  • Provide logistical support to ensure timely deliveries, including offering routing guides and shipping information to clients.
  • Establish and verify current operational instructions.
  • Ensure that quality standards and component specifications are accessible for all programs.
  • Verify the completion of development work and final manufacturing documentation before production begins.
  • Set operational shipping dates and monitor progress towards completion.
  • Maintain forecasts to ensure proper capacity allocation.
  • Assist in managing aged materials owned by the company and clients.
  • Participate in post-program evaluations to assess outcomes.
  • Address quality concerns by involving the appropriate personnel to implement corrective actions.
  • Collaborate with team members to achieve program objectives and departmental goals.
  • Uphold Alene standards of performance and adhere to safety and housekeeping protocols.
  • Perform additional duties as assigned by the Customer Success Leader.
Qualifications

Essential Requirements
  • Bachelor's degree in Business Administration or a related field.
  • A minimum of 4 years of proven experience in program or operational management.
Desirable Qualifications
  • Experience in consumer goods is highly preferred.
  • Familiarity with manufacturing operations.
  • Previous experience with ERP systems; knowledge of IFS or SAP is advantageous.
  • Proficiency in Microsoft Office applications, including Excel, Access, and Outlook.
  • Strong critical thinking and problem-solving abilities.
  • Excellent decision-making, customer service, planning, and organizational skills.
  • Self-motivated with the ability to manage multiple priorities effectively.
  • Exceptional communication skills with strong influencing and leadership capabilities.
  • Demonstrated program or operational management skills to enhance program performance.
Benefits

Alene offers a comprehensive benefits package for full-time employees, including medical, dental, and vision coverage, a 401(k) plan with company matching, basic life insurance fully funded by the company, an employee assistance program, flexible spending accounts, paid holidays, paid time off, tuition reimbursement, and a volunteer program that encourages community engagement.

Alene Candles is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind. Should you require assistance during the application or interview process, we will make every effort to accommodate your needs.