Client Relations Specialist

1 week ago


Milford, Connecticut, United States Knoll Full time

Position Overview

The role of the Customer Service Representative is vital in ensuring client satisfaction and success at Knoll, Inc. This position is centered around providing comprehensive product and service information while facilitating seamless communication between customers and internal teams.

Key Responsibilities:

  1. Assist clients by delivering detailed product and service insights, ensuring their projects are successful through collaboration with Sales, Production, and Procurement teams.
  2. Enhance customer retention by addressing inquiries regarding products and services, while recommending alternatives when necessary.
  3. Establish customer accounts by accurately documenting account details and processing orders.
  4. Maintain and update customer records to ensure accurate account information.
  5. Resolve product or service issues by clarifying customer requests, identifying root causes, and collaborating with relevant departments to propose effective solutions.
  6. Manage financial transactions by processing customer payments and adjustments efficiently.
  7. In collaboration with Sales and Procurement, identify potential products or services that align with customer needs.
  8. Generate reports on product or service performance by analyzing customer data.
  9. Contribute to team objectives by achieving related goals and tasks.

Work Environment:

This position offers a hybrid work model, combining remote work with in-office responsibilities. Flexibility to cover West Coast hours is required.

Required Skills:

  • Strong knowledge of leather products is highly preferred.
  • Familiarity with the Architectural and Design sectors.
  • Commitment to Customer Service and Success.
  • Focus on quality and problem-solving abilities.
  • Proficient documentation and email communication skills.
  • Effective phone communication and listening skills.
  • Adept at analyzing information and multi-tasking.

Qualifications:

A High School Diploma or College degree is required, along with a working knowledge of MS Office and Oracle. Previous experience in the leather industry is advantageous.

Diversity and Inclusion:

Knoll is dedicated to fostering an inclusive workplace. We welcome individuals from all backgrounds, including various abilities, gender identities, ethnicities, and orientations. Our commitment to equal opportunity employment extends to veterans and individuals with disabilities.



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