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Client Relations Coordinator
2 months ago
ALANIZ LLC – Empowering Connections
At ALANIZ LLC, we are dedicated to facilitating impactful relationships for various esteemed organizations. As a leader in the non-profit sector, we support numerous marketing agencies and charitable entities, employing a diverse team across multiple regions worldwide. Our comprehensive services are designed to yield results through innovative direct marketing strategies, leveraging our extensive production and digital capabilities.
Position: Customer & Donor Services Coordinator
Employment Type: Full-time - 1st Shift
Role Overview
In this pivotal role, you will serve as the primary point of contact between our organization and our clients. Your responsibilities will encompass various forms of communication, including phone, mail, and email, along with occasional visits to client locations.
Your focus will be on orchestrating and overseeing all Client Services initiatives for designated accounts. This includes managing daily reporting, file transactions, approval processes, compliance with client-specific guidelines, and adherence to audit standards.
You will cultivate and maintain strong relationships with clients, ensuring their needs are met and addressing any issues that arise, including service enhancements and quality assurance.
Key Responsibilities
- Oversee client relationships through meticulous documentation of business rules and internal protocols, including reporting and updates.
- Conduct daily reconciliations, manage file transactions, and ensure timely distribution of reports in line with client expectations.
- Input data to clarify donor intentions and generate necessary correspondence for returned items.
- Perform quality checks on donor submissions and maintain effective communication with clients and their supporters.
- Review and prepare return packages and manage requests for premiums and special orders.
- Assist colleagues in managing workloads to consistently meet deadlines and operational goals.
- Engage in additional responsibilities as needed to contribute to team success.
- Proficient in organizing and managing files and folders using Microsoft applications.
- Ability to interpret and communicate client instructions and operational procedures effectively.
- Strong verbal and written communication skills, capable of presenting information clearly to diverse audiences.
- Expertise in Microsoft Office Suite, particularly Word and Excel.
- Demonstrated ability to manage projects and perform basic financial reconciliations.
- Exceptional organizational skills and attention to detail.