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Client Relations Manager
2 months ago
Who are we?
MATTE Projects is a comprehensive creative agency that thrives at the intersection of innovation, narrative, and design. We unite individuals to inspire novel engagement methods, stimulate enduring advancement, and captivate audiences globally, while assisting progressive brands and organizations in achieving similar goals. Our studio offers a broad spectrum of services, including strategic ideation, creative development, branding, experiential design, web solutions, campaign execution, and full-scale production.
About this position:
As a Client Manager, you will collaborate closely with both client and agency teams to craft strategic solutions and spearhead market initiatives. This role entails overseeing and managing all daily client interactions within your designated business sector alongside your Client Director. You will guide key agency clients through their strategic, creative, and production requirements. A successful Client Manager will embody an entrepreneurial mindset and adeptly balance client demands with the realities faced by the creative and production teams, as well as other internal stakeholders.
Key Responsibilities
- Foster daily relationships with clients across various sectors, including Lifestyle, Fashion & Luxury, Spirits & Hospitality, and Technology & Automotive.
- Deliver a consistent and professional client experience, managing expectations throughout the relationship and ensuring timely communication.
- Guarantee that accounts operate smoothly and efficiently, both internally with the team and externally with clients.
- Act as the project manager for client initiatives, overseeing the planning, execution, and successful delivery of projects to meet client objectives.
- Ensure the overall health of assigned programs, clients, and projects, confirming that deliverables meet the requirements of both internal and external stakeholders.
- Manage new leads, RFPs, and the development and presentation of client proposals and pitches.
- Represent MATTE Projects and present proposals during client meetings and events.
- Oversee ongoing project management, execution, and production of marketing programs and campaigns.
- Collaborate with Strategists and Creative teams to develop insights and formulate strategies.
- Create clear and insightful briefs for all projects.
- Participate in essential client meetings, including status updates, brand/project briefings, agency day meetings, and cross-agency partner discussions.
- 3-5 years of relevant industry experience, preferably within an agency setting.
- Prior experience in project management is advantageous.
- Exceptional interpersonal and organizational skills, with the ability to prioritize and manage multiple projects effectively.
- Capability to prioritize projects continuously and communicate needs efficiently.
- Experience in the music and live events sector is a plus.
Benefits include:
- Comprehensive Medical, Dental, and Vision coverage.
- 401k with a 4% company contribution max match (eligible after 6 months of employment).
- Fully covered yearly Citibike membership.
- Talkspace membership.
- Competitive PTO package.
- End of Year Recharge paid time off.
- Sabbatical Program option after three years of employment.
- 12 Week Paid Parental Leave for all new parents.
