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Client Relations Coordinator
2 months ago
The Client Relations Coordinator plays a vital role in ensuring a positive experience for clients and their pets at All Pets Veterinary Hospital. This position involves a variety of responsibilities aimed at enhancing client satisfaction and fostering a welcoming environment.
Key Responsibilities:
1. **Client Engagement:**
- Personally greet and welcome clients and their pets, addressing them by name to create a friendly atmosphere.
- Respond to inquiries and concerns with empathy and professionalism, ensuring clients feel heard and valued.
2. **Emotional Support:**
- Provide compassionate support to clients during challenging times, helping them navigate various medical outcomes with sensitivity.
3. **Communication Management:**
- Handle incoming communications, including calls, emails, and messages, offering timely solutions to client inquiries.
4. **Triage and Assessment:**
- Recognize and prioritize urgent medical concerns, ensuring that critical needs are addressed promptly.
Work Environment Considerations:
- The role may involve exposure to various odors and sounds typical in a veterinary setting.
- Candidates should be prepared for potential interactions with animals, including the possibility of bites or scratches, and be aware of health and safety protocols related to animal care.
