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Client Relations Specialist

2 months ago

Milford, Ohio, United States Beneficial Talent Source Full time

Join Our Team as a Client Relations Specialist

We are excited to announce an opportunity for a Client Relations Specialist with Beneficial Talent Source. This role is essential for providing outstanding support to our clients and ensuring their needs are met efficiently.

Key Qualifications:

  • Associate degree in a relevant discipline; or five years of related experience or a suitable combination of education and experience.
  • Minimum of 1 year in Customer Support.
  • Understanding of mechanical systems.

Role Responsibilities:

  • Adhere to company safety protocols and maintain a clean working environment.
  • Offer technical support to service technicians through various communication channels.
  • Assist the sales team by providing support to our Channel Partner sales network.
  • Document technical service inquiries using designated software.
  • Conduct failure analysis for assigned products and collaborate with engineers and vendors for effective solutions.
  • Generate all necessary technical documentation.
  • Deliver technical training sessions to both live and virtual groups.
  • Prepare essential reports for assigned products.
  • Support the sales and procurement teams in making informed decisions regarding third-party equipment.
  • Collaborate with the engineering team to test new products or modifications.

We look forward to welcoming a dedicated professional who is ready to contribute to our mission of delivering exceptional client service.