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Customer Support Specialist 2
2 months ago
Customer Support Specialist 2 - Percepta
Training - Comprehensive paid training and necessary equipment provided
Compensation of $23.00 per hour along with excellent company benefits
Full-time, Permanent (40 hours a week), hybrid work arrangement
At Percepta, we are dedicated to delivering exceptional service across all markets we serve. As a Customer Support Specialist 2, you will play a crucial role in crafting and providing outstanding customer experiences while being part of a vibrant organizational culture.
Key Responsibilities
- Serve as the primary point of contact for dealership and customer inquiries.
- Listen attentively to customer requests and deliver accurate and timely responses.
- Execute all responsibilities of a Customer Support Specialist with consistent reliability.
- Navigate various systems to furnish dealers and customers with prompt, courteous, and precise information, including:
- Responding accurately to customer inquiries.
- Documenting customer interactions.
- Initiating outbound communications as necessary.
- Providing online support for applications.
- Utilizing available resources to address internal and external customer inquiries.
- Identify opportunities for process enhancements and best practices within the team.
- Respond to email inquiries professionally and within required timeframes.
- Report any concerns regarding the program to the appropriate team leaders or managers.
- Meet or exceed performance benchmarks related to productivity, accessibility, and quality assurance.
- Adhere to all Percepta and client policies, including ISO and Quality Systems.
- Participate in team meetings and complete required training courses.
- Take on additional tasks and projects as assigned.
Qualifications
- High school diploma required; college degree preferred or equivalent experience.
- 3-5 years of relevant professional experience.
- A passion for one or more of the following areas is essential:
- Exceptional customer service.
- Automotive industry knowledge.
- Interest in cutting-edge technology.
- For technical roles, familiarity with basic networking and dealership communications is preferred, along with knowledge of the Windows environment and Microsoft Office Suite.
What You Can Expect
- Starting hourly rate of $23.00.
- Comprehensive health, dental, vision, and life insurance.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- 401(k) plan with company matching.
- Paid vacation, sick time, and holidays.
- Tuition reimbursement opportunities.
- Employee assistance and discount programs.
- Access to training and development initiatives.
- Participation in employee rewards programs.
About Percepta
Founded in 2000, Percepta operates contact centers globally, delivering seamless customer experiences for our clients. Our core values drive our organization, ensuring that every team member feels valued and supported.
Culture of Service - We prioritize treating everyone with respect and care from day one.
Teamwork - We foster a supportive environment that encourages growth and open communication.
Respect - Our team is accountable and dedicated to providing full attention to each other.
Proactive Approach - We surround ourselves with solution-oriented individuals striving for continuous improvement.
Career Growth - We offer numerous learning opportunities for those eager to advance.
Diversity - We embrace a diverse and community-focused organization that values enjoyment in the workplace.
Competitive Compensation - We offer more than just competitive wages and benefits, promoting overall wellness.
Percepta is an Equal Opportunity Employer.
