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Sales and Service Specialist

2 months ago

Mahwah, New Jersey, United States PNC Full time
Position Overview
At PNC, our team members are our most valuable asset, setting us apart in the financial services industry. This full-time role as a Sales and Service Specialist within the Regional Resource Team (RRT) is focused on enhancing customer engagement and driving sales initiatives, while also managing teller operations. This position supports various branches within PNC's Bergen Region Northeast Retail Market.

Job Responsibilities
  • Enhance customer satisfaction by recognizing opportunities to promote financial health and foster loyalty, thereby increasing customer investment.
  • Engage in proactive sales discussions through both internal and external communications, adhering to a structured sales approach.
  • Build customer loyalty and expand wallet share by delivering a unique and exceptional customer experience.
  • Utilize product knowledge and procedural expertise to effectively address and resolve customer inquiries and challenges.
  • Mitigate risks by following established policies and procedures, ensuring smooth and precise branch operations.
Required Competencies
  • Knowledge of Banking Products
  • Awareness of Digital Solutions
  • Strong Communication Skills
  • Ability to Manage Multiple Tasks
  • Experience in Matrix Management
  • Proficient Problem Solving Skills
  • Sales Prospecting Skills
  • Understanding of Retail Lending
  • Sales Techniques
  • Ability to Assess Customer Needs
Experience Requirements
Typically, candidates should possess relevant experience or product knowledge, with a minimum of 1 year in a related role. A combination of education and experience may also be considered.

Education Requirements
No formal degree is required.

Disability Accommodations Statement
PNC is committed to an inclusive workplace. If you require accommodations, please reach out to our Human Resources Service Center.

Equal Employment Opportunity (EEO)
PNC is an equal opportunity employer, promoting diversity regardless of race, color, gender, religion, national origin, age, sexual orientation, gender identity, disability, or veteran status.

California Residents
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