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Customer Support Specialist 2
2 months ago
Customer Support Specialist 2 - Percepta
Training - Comprehensive paid training and necessary equipment provided
Compensation of $23.00 per hour along with excellent company benefits
Full-time, Permanent (40 hours a week), hybrid work schedule
At Percepta, we pride ourselves on delivering exceptional service across various markets. As a Customer Support Specialist 2, you will play a crucial role in crafting and delivering outstanding customer experiences while being part of a vibrant organizational culture.
Key Responsibilities
- Serve as the primary point of contact for dealership and customer personnel.
- Listen attentively to customer inquiries and provide accurate and timely responses.
- Manage customer interactions with reliability and professionalism.
- Navigate multiple systems to deliver prompt, courteous, and precise information, including:
- Responding accurately to customer inquiries.
- Documenting customer interactions.
- Initiating outbound communications as necessary.
- Providing online support for applications.
- Utilizing available resources to address internal and external customer inquiries.
- Identify opportunities for process enhancements and best practices.
- Respond to email inquiries within established timeframes, ensuring professionalism and accuracy.
- Report any concerns regarding the program to the appropriate management personnel.
- Meet or exceed performance metrics related to productivity, accessibility, and quality assurance.
- Adhere to all company policies and procedures, including ISO and Quality Systems.
- Participate in team meetings and complete training as directed.
- Assist with additional tasks and projects as required.
Qualifications
- High school diploma required; college degree preferred or equivalent experience.
- 3-5 years of relevant experience in customer service.
- A strong interest in one or more of the following areas is essential:
- Exceptional customer service
- Automotive industry
- Innovative technology
- For technical roles, familiarity with basic networking and dealership communications is preferred, along with knowledge of the Windows environment and Microsoft Office Suite.
What We Offer
- Starting hourly rate of $23.00
- Comprehensive health, dental, vision, and life insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) plan with company matching
- Paid vacation, sick time, and holidays
- Tuition reimbursement programs
- Employee assistance and discount programs
- Training and development opportunities
- Employee rewards initiatives
About Percepta
Founded in 2000, Percepta operates contact centers globally, delivering seamless customer experiences to our clients. Our core values shape our organization, guiding our interactions and decisions every day. As a member of Percepta, you can expect a culture of service, teamwork, respect, proactivity, career growth, diversity, and competitive compensation.
