Sales Support Account Coordinator
2 weeks ago
Customer Service Account Manager
Job Category: Sales Requisition Number: CUSTO001169
Job Overview
Operational Responsibilities:
Evaluate RFQ (Request for Quote) for pricing
Prepare and dispatch formal quotations to clients
Input customer orders into the system
Conduct contract assessments for all incoming customer orders
Issue daily BOLs for shipments
Analyze MRP reports to pinpoint delivery issues
Review and adjust customer schedule modifications to guarantee timely delivery
Maintain comprehensive customer records
Oversee Customer Portals and EDI (OEMs will necessitate weekend monitoring)
Strategic Responsibilities:
Manage daily operations requiring strong analytical and problem-solving abilities
Act as a decision-maker to benefit both the client and the organization
Comprehend the implications for costs and profitability
Facilitate information flow within the organization and serve as a key liaison with clients
Reduce inactive inventory levels
Negotiate and resolve obsolete claim matters
Implement 80/20 referrals
Collaborate with QC on necessary corrective actions
Assist the Accounting department with customer payment inquiries
Coordinate backup OEM training
Guide and support colleagues regarding monthly departmental KPIs
Why Join Semblex?
1. Stability: We are a well-established company with over 50 years of experience, continually striving for success.
2. Growth Opportunities: Advance your career without feeling lost in a large organization.
3. Competitive Compensation: Enjoy top pay with opportunities for 50+ hour work weeks.
4. Consistent Leadership: Our management team has remained stable, focusing on long-term growth and success.
5. Comprehensive Benefits: We provide medical, dental, and vision insurance with low costs, generous vacation, 401(k) with company match, and more.
6. Commitment to Education: We offer numerous training opportunities and tuition reimbursement, along with scholarships for your children.
7. Career Development: We hire for careers, providing support from onboarding to retirement.
8. Future Growth: Our sales are expanding, and we invest in state-of-the-art equipment to enhance our team's work-life quality.
9. Employee Retention: Our average tenure is 10 years, with many employees staying for over 15 years.
10. Safety Focus: We prioritize safety through training, immediate action, and open communication.
Qualifications
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Licenses & Certifications
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