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CPAP Support Specialist

2 months ago

Elmhurst, Illinois, United States Rotech Inc Full time
About Rotech Healthcare Inc.

Rotech Healthcare Inc. stands as a prominent provider in the realm of home medical equipment, specializing in ventilators, oxygen therapy, sleep apnea solutions, wound care, and diabetic management. Our mission is to enhance the quality of life for patients by fostering their engagement in health management and treatment within the comfort of their homes. With a vast network of locations across 45 states, Rotech is committed to delivering exceptional medical products, services, and customer support. For more information, please visit our company homepage.

Position Overview

Job Summary

We are in search of a dedicated CPAP Support Specialist to become a vital part of our team. This role involves managing all aspects of patient information intake related to durable medical equipment and respiratory supplies. The specialist will engage with patients, colleagues, and referral sources to ensure seamless service delivery and reimbursement processes. Additionally, the role includes overseeing new patient setups and managing service requests in alignment with Rotech's operational standards across multiple locations.

Key Responsibilities

(Note: Reasonable accommodations may be made for individuals with disabilities to perform these essential functions. This job description is not exhaustive and may be subject to change.)
  • Collaborate with operations and sales teams to minimize workflow disruptions and enhance patient care.
  • Engage with patients, referral sources, and Rotech locations to address inquiries and concerns promptly.
  • Adhere to company policies and procedures to meet industry standards.
  • Follow established protocols in processing patient information.
  • Identify and recommend improvements to streamline operations and reduce processing times.
  • Maintain knowledge of insurance requirements relevant to the services provided.
  • Accountable for personal performance metrics and proactive communication with supervisors regarding progress and challenges.
  • Process new orders, verify insurance eligibility, and ensure all necessary documentation is complete.
  • Manage varying expectations from referral sources and sales representatives effectively.
  • Verify coverage information for Medicare, Medicaid, and private insurance.
  • Work independently to achieve high performance standards in assigned tasks.
  • Support team objectives through collaboration with colleagues.
  • Work from home requirements include a reliable internet connection and a distraction-free workspace.
  • Perform additional duties as assigned.
Qualifications

Employment Requirements
  • Successful completion of a background check.
  • Drug screening as applicable.
  • Possession of a valid driver's license with a clean record, if required.
Education and Experience
  • High school diploma or GED is required.
  • Preferred: Experience in the medical equipment field.
  • Preferred: Familiarity with medical billing practices and reimbursement processes.
  • Preferred: Background in the medical sector and administrative record management.
  • Preferred: At least one year of relevant work experience.
  • Preferred: Knowledge of medical terminology.
Skills and Competencies
  • Ability to perform basic mathematical calculations accurately.
  • Effective verbal and written communication skills in English.
  • Ability to interpret various forms of communication.
  • Maintain confidentiality and discretion when handling sensitive information.
  • Strong multitasking abilities with attention to detail.
  • Self-motivated with excellent organizational and problem-solving skills.
  • Ability to work independently and collaboratively within a team.
Technical Proficiencies
  • Proficient in email communication and internet navigation.
  • Familiarity with Microsoft Office applications, including Outlook, Word, and Excel.
  • Ability to operate office equipment such as fax machines, copiers, and computers.
Physical Requirements
  • Ability to lift and carry office equipment as needed.
  • Requires sitting, walking, standing, and effective communication.
  • Close vision required for reading small print on devices and paperwork.
  • Work from home requirements include a reliable internet connection and a distraction-free workspace.
Rotech Benefits
  • 401k plan.
  • Medical, dental, and vision insurance.
  • Life insurance and disability coverage.
  • Generous paid time off and holiday benefits.
  • Employee discount programs.
  • Employee recognition initiatives.
  • Bonus and incentive opportunities.
  • Reimbursement for mileage and telephone expenses, if applicable.
Join Our Team
We appreciate your interest in Rotech Healthcare Inc. and look forward to reviewing your qualifications.