Client Relations Account Executive

2 weeks ago


Elmhurst, Illinois, United States Semblex Full time

Customer Service Account Manager

Job Category: Sales Requisition Number: CUSTO001169

Job Overview

Key Responsibilities:

Operational Responsibilities:

Evaluate RFQ (Request for Quote) for pricing.

Prepare and dispatch formal quotations to clients.

Input customer orders into the system efficiently.

Conduct contract assessments for all incoming customer orders.

Issue daily Bills of Lading for shipments.

Analyze MRP reports to identify delivery-related issues.

Review and adjust customer schedules to guarantee timely deliveries.

Maintain comprehensive customer records.

Oversee Customer Portals and EDI (OEMs will necessitate weekend reviews).

Strategic Responsibilities:

Manage daily tasks requiring strong analytical and problem-solving skills.

Act as a decision-maker to benefit both the customer and the organization.

Comprehend the implications on costs and profitability.

Facilitate information flow within the organization and serve as a key liaison with customers.

Reduce inactive inventory levels.

Negotiate and resolve issues related to obsolete claims.

Implement 80/20 referrals.

Collaborate with Quality Control on corrective action requirements.

Assist the Accounting department with customer payment inquiries.

Coordinate backup OEM training.

Guide and support colleagues regarding monthly departmental KPIs.

Why Join Semblex?

1. Stability: We are a well-established company with over 50 years of experience, continuously striving for success.

2. Growth Opportunities: Advance your career without feeling lost in a large organization.

3. Competitive Compensation: Enjoy top pay with opportunities for overtime.

4. Consistent Leadership: Our management team has remained stable, focusing on long-term growth and employee success.

5. Comprehensive Benefits: We provide medical, dental, and vision insurance with low costs, generous vacation time, a 401(k) plan with company matching, and more.

6. Commitment to Education: We offer various training opportunities and tuition reimbursement, along with scholarship options for your children.

7. Career Development: We hire for long-term careers, from onboarding to retirement.

8. Continuous Improvement: Our sales team is expanding, equipped with state-of-the-art tools to enhance work quality.

9. Employee Retention: Our average tenure is 10 years, with many employees staying for over 15 years.

10. Safety First: We prioritize safety through training and open communication, ensuring a healthy work environment.

Qualifications

Skills:

Behaviors:

Motivations:

Education:

Experience:

Licenses & Certifications:



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