Lead Client Strategy Specialist
2 weeks ago
About Piano:
Piano stands at the forefront of the Digital Experience Cloud sector, empowering organizations to analyze consumer behavior, consolidate data, and craft tailored experiences that enhance customer interaction and drive personalization on a large scale. With a diverse clientele that includes prominent names such as Air France, the BBC, and CBS, Piano is celebrated as one of the most rapidly expanding and innovative technology firms globally.
Role Overview:
- Formulate, present, and implement strategies to enhance client operations and extract maximum value from our platform.
- Supervise Professional Services initiatives with media clients across North and Latin America, ensuring the consistent achievement of outcomes.
- Lead a team of Client Strategists, assess performance, and provide guidance for career development.
- Direct strategy, launch, and optimization projects with clients, identifying optimal use cases and marketing initiatives.
- Work in tandem with Account Managers and Project Managers to guarantee successful project delivery and offer expertise in subscription revenue enhancement.
- Conduct client presentations, identify challenges, and develop proposals for Professional Services projects.
- Qualifications:
- 5-7 years of pertinent experience in client strategy.
- Background in digital marketing, SaaS, audience development, and social media strategy.
- Located in New York City; must be able to work in the office at least 2 days per week.
- Demonstrated entrepreneurial mindset, proactive approach, and strong analytical skills.
- Team-oriented individual with exceptional communication and organizational abilities.
- Proficient in digital tools, MS Office, and Apple software.
- Fluency in English is required; Spanish proficiency is an advantage.
Benefits at Piano:
- Unlimited Paid Time Off (PTO)
- 95% coverage for healthcare expenses
- Stock options available
- Complimentary healthy snacks, coffee, and soft drinks in the workplace
- Commuter benefits offered
- Regular team events and social gatherings
Applicants must possess the authorization to work in this jurisdiction without sponsorship.
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