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Lead Client Solutions Specialist
2 months ago
GLG is in search of Lead Specialists for our Client Solutions division who possess a keen interest in delivering exceptional client service within a performance-oriented, merit-based, and collaborative atmosphere.
Our Client Solutions division serves as the core of GLG - the World's Insight Network. Lead Specialists engage directly with our clientele - professionals from the leading corporations, investment firms, management consultancies, and non-profits globally - linking them with the appropriate experts to empower them to make informed professional decisions.
Key responsibilities include (but are not limited to):
- Regular interaction with clients on a diverse array of tailored solutions including telephonic consultations, surveys, comprehensive projects, events, and teleconferences to creatively address the client’s business requirements.
- Overseeing the complete project management of customized solutions for clients, which encompasses project definition, setup, client and expert engagement, expert recruitment, vetting and showcasing experts, project follow-up, and compliance.
- Full-cycle recruitment - identifying leads, executing various outreach methods, and presenting GLG's business model to onboard new experts into the network based on specific client requests.
- Maintaining accountability and ownership for client projects and the overall client experience.
- Collaborating with colleagues and other internal stakeholders to fulfill research needs, maximize commercial outcomes, enhance revenue, and ensure the retention of existing accounts.
- Upholding GLG's compliance standards and company values to safeguard the integrity of client engagements.
- Thrive in a dynamic, metrics-driven, highly collaborative, and demanding environment.
- Develop robust, transferable business skills - including excellence in client service, effective communication (both written and oral), client and account management, time management, negotiation, critical thinking, project management, and the ability to meet commercial targets.
- Work alongside colleagues across multiple internal teams to build and shape the business.
- Support and mentor junior professionals.
- A Bachelor’s degree or higher (mandatory).
- 1-3 years of post-graduate experience in client-facing roles, partnerships, sales, or account management.
- Proven performance and business acumen in areas such as:
- Client service, project execution/management, networking; and/or business development, relationship management, etc.
- Exceptional communication (both oral and written) and interpersonal skills.
- Ability to work responsibly, both independently and collaboratively as required, in a fast-paced and ever-evolving team environment.
- Understanding of the significance of data and metrics in successfully growing a business.
- Open to constructive coaching and feedback.
- Adaptive mindset demonstrating the ability to think innovatively about solutions.
- Capability to manage multiple tasks and prioritize effectively while ensuring a high level of accuracy and attention to detail.
- Drive and determination; showcasing the ability to exceed expectations to delight clients.
- Willingness to work flexible and extended hours (including evenings and some holidays) as necessary based on client needs.
The base salary for this position is $70,000. This role is eligible for an uncapped performance-based incentive compensation.
Benefits: All U.S. GLG employees have access to benefits such as:
- Comprehensive medical, dental, and vision coverage effective on your first day of employment
- Flexible paid time off with no predetermined limits on vacation time, plus 10 company holidays
- 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)
- Tuition reimbursement program for eligible courses including language skills courses
- Paid parental leave, adoption, and surrogacy reimbursement
- Free wellbeing support with the Calm app, Maven, and EAP, and free long-term therapy & counseling assistance through Pathways
- Additional work perks and benefits available based on final job location
About GLG / Gerson Lehrman Group
GLG is the world's insight network. Our clients rely on GLG's global team to connect with powerful insights across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world's best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world's largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.
GLG's industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent manner, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company's culture.
