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Lead Client Strategy Specialist

2 months ago

New York, New York, United States Piano Full time
Position: Senior Strategist at Piano

About Piano:

Piano stands at the forefront of the Digital Experience Cloud sector, empowering organizations to dissect customer interactions, consolidate data, and craft tailored experiences that elevate customer engagement and facilitate large-scale personalization. With a diverse global clientele that includes prominent names such as Air France, the BBC, and CBS, Piano is celebrated as one of the most rapidly advancing and innovative technology firms globally.

Role Overview:

  • Formulate, present, and implement strategies to enhance client operations and extract maximum value from our platform.
  • Supervise Professional Services initiatives with media clients across North and Latin America, ensuring consistent achievement of outcomes.
  • Lead a team of Client Strategists, assess performance, and provide guidance for career progression.
  • Direct strategy, initiation, and enhancement projects with clients, identifying optimal use cases and marketing initiatives.
  • Collaborate with Account Managers and Project Managers to guarantee successful project delivery and lend expertise in subscription revenue enhancement.
  • Conduct client presentations, identify challenges, and develop proposals for Professional Services projects.
  • Qualifications:
  • 5-7 years of pertinent experience in client strategy.
  • Background in digital marketing, SaaS, audience development, and social media strategy.
  • Based in New York City; must be able to work in-office at least 2 days per week.
  • Possess an entrepreneurial mindset, proactive approach, and strong analytical skills.
  • Team-oriented individual with exceptional communication and organizational abilities.
  • Familiarity with digital tools, MS Office, and Apple software.
  • Fluency in English is required; Spanish proficiency is advantageous.

Benefits at Piano:

  • Unlimited Paid Time Off (PTO)
  • 95% coverage for healthcare expenses
  • Stock options available
  • Complimentary healthy snacks, coffee, and soft drinks in the workplace
  • Commuter benefits offered
  • Regular team events and social gatherings

Applicants must possess the authorization to work in this jurisdiction without sponsorship.