Operations Manager

6 days ago


White Plains Maryland, United States MV Transportation Full time
Job Summary

MV Transportation is seeking an experienced Operations Manager to provide support, leadership, and direction to assigned operating locations to ensure delivery of annual business plans.

Key Responsibilities
  • Effectively manage on-time performance and driver availability.
  • Manage all call center functions to ensure seamless customer interactions.
  • Develop and maintain strong customer relationships through direct contact and outreach programs.
  • Identify, select, train, and mentor location staff to ensure they have the necessary skills and knowledge to perform their duties.
  • Communicate effectively with location staff and support team members to ensure alignment and collaboration.
  • Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
  • Contribute to maintaining a safety culture within the division.
  • Maintain client contact to meet or exceed expectations.
  • Assist with conducting periodic departmental audits to ensure compliance and identify areas for improvement.
  • Review key operational metrics daily, weekly, and monthly to inform decision-making.
  • Implement, promote, and adhere to company policies and procedures.
  • Participate in location labor and employee relations activities.
Qualifications
  • Two to four years of management experience in a similar-sized paratransit environment.
  • Experience in scheduling and personnel management, as well as training.
  • Ability to work independently and possess strong written and verbal skills.
  • Knowledge of contractual obligations and company policies.
  • Trapeze experience preferred.
  • Experience managing fast-paced environments.


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