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Customer Service Representative

2 months ago

Pleasanton, California, United States Starbird Chicken Full time
Job Overview

At Starbird Chicken, we're committed to providing exceptional customer experiences. As a key member of our team, you'll play a vital role in ensuring our guests receive top-notch service and have a memorable dining experience.

Key Responsibilities
  • Customer Interaction
    • Provide warm and welcoming service to guests, responding to their needs and concerns in a timely and professional manner.
    • Listen actively and empathetically to guest feedback, addressing issues promptly and fairly.
  • Cash Handling and Operations
    • Process transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment.
    • Ensure the dining room and restroom areas are clean, well-maintained, and meet our high standards.
  • Team Collaboration
    • Work closely with colleagues to ensure seamless service delivery, communicating effectively to address guest needs and resolve issues.
    • Participate in ongoing training and development to enhance your skills and knowledge, contributing to the growth and success of our team.
Requirements
  • Essential Skills
    • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
    • Strong problem-solving and conflict resolution skills, with a customer-centric approach.
    • Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.
    • Basic math skills and accuracy with handling cash and credit card transactions.
  • Physical Demands
    • Ability to stand for extended periods, move freely, and perform tasks that require bending, stooping, reaching, and lifting (up to 30 lbs).
    • Comfortable working in a dynamic, fast-paced environment with varying temperatures and humidity levels.
  • Availability
    • Availability to work morning and evening shifts, including weekends, to meet the needs of our guests.
Benefits
  • Tips and Incentives
    • Competitive tips and incentives for providing exceptional service.
  • Professional Development
    • Language learning program through Babbel.
    • Tuition assistance program for further education and career growth.
  • Perks and Recognition
    • Free meal when working and a discount when not.
    • Opportunities for recognition and advancement within the company.

Starbird Chicken is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.