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Customer Service Representative

2 months ago

Pleasanton, California, United States WhatJobs Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Guest Services representative. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring a seamless dining experience, and maintaining a clean and welcoming environment.

Key Responsibilities
  • Provide Exceptional Guest Service: Greet and welcome guests, respond to their needs, and resolve any issues in a timely and professional manner.
  • Manage Cash Handling: Process transactions accurately, handle customer payments, and maintain a clean and organized cash handling area.
  • Maintain a Clean and Safe Environment: Ensure the dining room and restroom are clean and in working order, and report any maintenance or repair issues to the management team.
  • First Point of Contact: Respond to customer complaints and concerns in a professional and courteous manner, and escalate issues to management as needed.
  • Multitasking and Organization: Prioritize tasks, manage multiple responsibilities, and maintain a high level of organization to ensure a smooth and efficient service.
Requirements
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to interact with guests and colleagues in a professional and courteous manner.
  • Attention to Detail: Maintain a high level of attention to detail, ensuring accuracy and quality in all aspects of the job.
  • Physical Demands: Ability to stand, bend, stoop, reach, lift, and grasp for extended periods, as well as move and operate in confined work areas.
  • Availability: Availability to work morning and evening shifts, including weekends.
What We Offer
  • Tuition Assistance Program: Opportunities for career advancement and professional growth.
  • Language Learning Program: Access to a language learning program through Babbel.
  • Free Meal: A free meal when working, and a discount when not working.