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Implementation and Training Specialist

2 months ago

Arlington, Virginia, United States Privia Health Full time
Job Overview

Company Overview:
Privia Health enhances the relationship between patients and providers by offering innovative tools, skilled personnel, and advanced technology aimed at revolutionizing healthcare. Our established, physician-centric platform is designed to minimize unnecessary expenses, achieve superior outcomes, and promote the health of patients while enhancing provider satisfaction.

Position Summary:
The Implementation and Training Specialist plays a vital role within the Implementation team. This position is responsible for managing and facilitating the integration of leading healthcare providers into our high-performance network. The Specialist serves as the main contact, project coordinator, and educator during the onboarding and integration of providers into our medical group.

Key Responsibilities:

  • Collaborate with and onboard designated practices based on the number of providers and the complexity of the practice into Privia Medical Group.
  • Provide project oversight, training, and assistance throughout the integration and go-live phases of physician practices on our electronic medical record and practice management/billing systems.
  • Equip practices for long-term success through cost-saving measures and population health strategies.
  • Lead and coordinate activities between the practice and various Privia teams, including Finance, IT, Billing, and Credentialing.
  • Educate physicians, providers, and office personnel on Privia's processes and technologies in preparation for and following the launch.
  • Deliver post-launch training focused on efficiency, delegation, and population health initiatives.
  • Address EMR inquiries and support through a training listserv for launched clients.
  • Oversee lab ancillary projects, facilitate lab launches, and enhance adoption while managing long-term issue resolution.
  • Maintain a detailed project plan and communicate progress to both the client and Privia management.
  • Handle multiple projects simultaneously.
  • Effectively manage change and client expectations.
  • Establish ambitious timelines and address critical-path items and deadlines.
  • Be prepared for overnight travel to clients in emerging markets and within existing markets as Privia expands.
  • Perform additional duties as assigned.

Qualifications:

  • A Bachelor's degree is highly preferred, or equivalent relevant experience.
  • A minimum of 2 years of experience in practice management or EHR implementation and training.
  • Experience in technical project management within a healthcare environment is preferred.
  • Prior experience in a hospital or physician office setting, with knowledge of physician office workflows and processes.
  • Familiarity with project management tools.
  • Knowledge of extended medical terminology.
  • Ability to engage with various levels of clinical personnel, including providers.
  • Compliance with HIPAA regulations is mandatory.

Interpersonal Skills & Attributes:

  • Ability to thrive in a fast-paced and dynamic work environment.
  • Collaborative and customer-focused, capable of delivering visible value.
  • Team-oriented approach, with the ability to manage diverse tasks and projects from planning to execution.
  • Extensive experience in project coordination.
  • Process-oriented with a proven ability to drive projects to completion.
  • Strong conflict management and problem-solving skills.
  • Attention to detail and organizational skills.
  • Ability to work independently as well as part of a team.
  • Self-motivated and resourceful.
  • Excellent communication and client-facing skills.
  • Strong technical aptitude.

The salary range for this position is between $70,000 and $78,000 in base pay, exclusive of bonuses or benefits. This role is also eligible for an annual bonus targeted at 10%. The offered base pay will be determined based on relevant factors such as experience, education, and geographic location.

Privia Health is dedicated to fostering a work environment that encourages you to bring your authentic self to work. We believe that our company is stronger when our workforce reflects the diverse communities we serve. Our goal is to empower individuals to pursue all opportunities, regardless of age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state, or local law.